Question about Shopping Credit

[mkaccountant]

Think I have read something on here about credits not posting for shopping but darn if I can find it. I made a purchase from Shoebuy and Vision Direct on 6-16. The Vision Direct credit showed up as pending a few days after the purchase and will post on 7-7. No big deal I understand that, however I still have not received a pending credit from Shoebuy. Any suggestions on what I should do? Thanks!!!

[askomsky]

Since it's been over 10 days I would open a TT off the main news and links page. Make sure you include all the info it asks including a copy of your conf email.

HTH!
April

PS before you do though go under account history and page back through to the date you placed the order and make sure it's not there just hiding.

[mkaccountant]

I checked out the trouble ticket and read the part about a coupon being used that was not on Sunshine Rewards then you will not get credit. I probably used a coupon code that was emailed to me to get 20% off but shopped through Sunshine Rewards. If this is the case, I am confused because I know I have done the same thing in the past and have received credit. :confused:

[m 'n c]

Coupons not on the SR website and receiving credit vary from merchant to merchant. Some will allow it and some will not. It never hurts to fill out the TT. Angie will let you know if that is the reason or not so that you will know for the future.

[llgray16]

I checked out the trouble ticket and read the part about a coupon being used that was not on Sunshine Rewards then you will not get credit. I probably used a coupon code that was emailed to me to get 20% off but shopped through Sunshine Rewards. If this is the case, I am confused because I know I have done the same thing in the past and have received credit. :confused:

I used to have no problem getting shoebuy credit thru SR even when I used a coupon. However, recent orders have not been the same. I think Shoebuy may have changed their policy in regards to affiliates and coupons.

[SunshineGirl]

Correct. Shoebuy has become very strict. If you use a coupon that came by email, they will not give us credit. If you used a coupon on their SITE or your frequent shopper percentage through them, they will give us credit usually.

[mkaccountant]

I have submitted a TT as a PP suggested. My fingers are crossed. If I recall correctly, I used the Father's Day promo which I was emailed and was on there site. Thanks for all of the advice!

[mkaccountant]

According to Shoebuy, I clicked through an e-mail and shopped. I know I clicked through to see if they still had the shoes I liked, but I did not place my order until I went through Sunshine rewards. I guess I should not look around to see if I like any shoes and if they are available in my size anymore until I am ready to buy. :(

Lesson Learned. Hopefully my experience will help others.

[m 'n c]

According to Shoebuy, I clicked through an e-mail and shopped. I know I clicked through to see if they still had the shoes I liked, but I did not place my order until I went through Sunshine rewards. I guess I should not look around to see if I like any shoes and if they are available in my size anymore until I am ready to buy. :(

Lesson Learned. Hopefully my experience will help others.

It's fine to pre-browse but if you do you have to erase the cookies you picked up before going thru the SR link which sounds like was the issue. You had the old cookie which overrode the SR cookie.

Just a PSA not directed at you: This is one of MissAngie's biggest tip in the Shopping sticky. Everyone - old and new - should make sure to read the stickies to make sure none of the tips or rules have changed regarding anything that has to do with SR.

[keishashadow]

It's fine to pre-browse but if you do you have to erase the cookies you picked up before going thru the SR link which sounds like was the issue. You had the old cookie which overrode the SR cookie.

Just a PSA not directed at you: This is one of MissAngie's biggest tip in the Shopping sticky. Everyone - old and new - should make sure to read the stickies to make sure none of the tips or rules have changed regarding anything that has to do with SR.

hmmm...this could be what just happened to me:confused:

although i don't think i priced item out prior...

wonder if when u sign into ur shoebuy account before ordering they automatically override SR or apply coupon codes ur eligible for?

next order not going to sign in until AFTER i load up my cart to see what happens