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View Full Version : Trouble tickets - where to send confirmation email?



cglaura
05-20-2007, 11:09 AM
Hi! Since the Contact page is down I thought I'd try here, hope I'm in the correct section. I put in a trouble ticket yesterday and the reply I received was that they needed my confirmation emails from my shopping order for them to dispute. How do I fwd them my emails? I looked all over but must be looking in the wrong place because I don't see the instructions anywhere! Thanks in advance for any help! And thanks to the trouble ticket people, your response was really fast!

jnorth1007
05-20-2007, 12:22 PM
I don't know if the new trouble tickets are the same because I haven't done one yet, but the old way was to cut and paste the entire confirmation email into the trouble ticket. I hope this helps.

cglaura
05-20-2007, 12:51 PM
Thanks, I'll give it a try!

sunshinecindy
05-20-2007, 10:29 PM
Yes, anytime you file a trouble ticket, we must have the confirmation email. Without it, we can't even ask for the credit. I think it says that right on the trouble ticket page. Just reply to the email you got saying we need it, with it copied and pasted in. Thanks.