trouble ticket question

I place an order for drugstore.com on March 6th. I was charged for that order. That order was damaged by UPS prior to delivery. Drugstore.com replaced that order no charge. My question is this. There is no pending credit yet. Do I use the first email from drugstore with the order number that was damaged since that's the one placed through Sunshine and the one I was charged for? Or do I use the email from the second order, even though the charges say $0.00 and it wasn't placed through Sunshine, but was the order I actually received? If anyone has any ideas please let me know. Thanks!

I placed an order on March 6th too! And I haven't gotten credit either.

I'm sorry I don't have an answer for your question but I would probably file the TT with the first email and then let Tricia know about the replacement order.

karn:sunshine:

Go ahead and go with the first order. Hopefully they credited it normally. We've had a few issues where the credits showed up without userids so Ashleigh has been able to find them really quickly.

Thanks!

Wow!!! The credit is already in my account!!! That is incredibly fast!! Thank you very much!