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Excellent customer service! I received an order with a bag of sand for our frog's tank (about $20). Unfortunately, the bag burst in the box. Sent an email to Petco about it, they called about an hour later and offered either a replacement bag or refund. I did not have to return anything, which was great because it was wall over LOL I took the replacement bag and it was delivered withing 2 days. I was very impressed.