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Have you shopped at Hanes? If you have, please leave a review below. Reviews should be as detailed as possible and may show up on the merchant page for Hanes at Sunshine Rewards.
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This company is a joke. I resorted to using them when another sunshine merchant didn't have what I needed. But I will tell you I do not choose to shop here. Their prices are higher, their customer service is lower if they don't loose your order, and their shipping takes forever to receive.
I had the opposite experience. I found great prices during their sale, got my order pretty quickly and SR credit fast too.
I didn't have to contact customer serrvice for anything, so I can't comment there. Sorry you had such a bad experience.
I have ordered two or three times from Hanes. I like their products, and I have received my items inside the shipping time frame expected.
When I did have a problem, it was resolved nicely. They had canceled a backordered item from my order (it was available and in stock when I ordered), but they did not email me about it, and I discovered it in my Account. Then the next day I had a pending charge on my card; they had substituted one item for another. When it finally arrived, it wasn't what I wanted, and didn't fit. I returned it (paying for shipping) and soon after I had a refund. Two weeks later I received a small check in the mail to make up for part of my return shipping!
They also credit nicely, unless you have backordered and substituted items. But since I returned that item anyway, it did not matter.
I'll use them again!
I ordered some socks and underwear for stocking stuffers a couple of weeks ago. The prices were good, and it shipped quickly. They had a wide selection of products to choose from. I would definitely shop here again.