I submitted a trouble ticket at the beginning of February. The status is "merchant inquiry submitted", but it has been at that status for a month. Should I resubmit the TT or just keep waiting? Just hoping it did not get lost in limbo somewhere...
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I submitted a trouble ticket at the beginning of February. The status is "merchant inquiry submitted", but it has been at that status for a month. Should I resubmit the TT or just keep waiting? Just hoping it did not get lost in limbo somewhere...
That means that we have attempted to contact the merchant about the credit but they are not responding to us. :( We do go back through after a month or two and try to follow up just in case they missed the dispute that we submitted. But you don't need to to anything additional for us to do that.
I had one filed JAN 19 and am still waiting. Makes me want to call the merchant myself find out why everytime I shop with them it has to go through this process!!!!! It's on of my favorite merchants and not really one I can say I won't shop with again - just very frustrating!
Ellen
It is frustrating, however, on the upside, if there is any possible way to get your credit for you, the SR ladies are the ones to do it! I just received my credit on a Trouble Ticket I filed in Mid December:clap: So, don't give up hope.
Once I review tickets and submit all of the required information to the merchant, we generally have to wait on the merchant to respond. Some respond very quickly, and some can take a bit longer. I try to do merchant follow ups periodically to get resolutions moving but often that doesn't always help. I'll go check out the open ticket and see if there is anything I can do. If you ever have TT questions, you can open an "Account Question" ticket.Quote:
Originally Posted by roselark
Good question! I'll see what I can do to help on this one.