Please post updates and issues regarding LiveSample in this thread.
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Please post updates and issues regarding LiveSample in this thread.
completed Live this morning on instant coffee, got the correct congratulations page and no credit after 2 hours
Question for Tricia -
On 8/26 I completed a survey that went to an "Oops"page. I reported it through their customer service link. On 8/27 I received a response stating they fixed the issue and my account would be credited within 24 hours. Will that credit come through SR?
If they said it would be credited, then it should come through. We have never had any kind of connection with anyone there to give us manual credits like that. If you didn't see it come through, you can open a TT and I will see if maybe they credited it without a subid or something. But I have never seen anything like that.
I opened a TT and copied the email sent. Thanks!
Tricia did you hear anything on this? No credit ever came through for this one. The email they sent said credit should be received by 8/28.
Thanks for all you do.
I show a credit for you on the 27th and a credit on the 28th. No credits without subids. If those credits were from surveys you actually took on the 27th and 28th, then they did not give us an extra credit. If one of those days you did not take one, that would be the other credit. Other than that, I don't see anything in the system at all that would indicate that they credited us. :(
I took one on the 27th and 28th. I'll see if I can reply to their email. There was a name on it.
Completed a Live this morning that did not credit, I did get the congrats page. Survey was a YouGov on office software. I have been burned many times with PSB(can't remember the new name) from Live for the same Brand, complete it and at the end get sorry. It's happened so many times if I get one for this brand through Live I get out because they never credit. Todays was YouGov so I gave it a shot and no credit. I will not be taking anymore Live surveys for this brand, not worth it.
They responded. Said the credit would go thru you. So I guess it's not worth my time to point out to them that there is a problem with their survey. They fixed the problem and said I would receive credit within 24 hours. I didn't and you didn't.... Poor customer service from them.