Please post updates and issues regarding LiveSample in this thread.
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Please post updates and issues regarding LiveSample in this thread.
completed Live this morning on instant coffee, got the correct congratulations page and no credit after 2 hours
Question for Tricia -
On 8/26 I completed a survey that went to an "Oops"page. I reported it through their customer service link. On 8/27 I received a response stating they fixed the issue and my account would be credited within 24 hours. Will that credit come through SR?
If they said it would be credited, then it should come through. We have never had any kind of connection with anyone there to give us manual credits like that. If you didn't see it come through, you can open a TT and I will see if maybe they credited it without a subid or something. But I have never seen anything like that.
I opened a TT and copied the email sent. Thanks!
Tricia did you hear anything on this? No credit ever came through for this one. The email they sent said credit should be received by 8/28.
Thanks for all you do.
I show a credit for you on the 27th and a credit on the 28th. No credits without subids. If those credits were from surveys you actually took on the 27th and 28th, then they did not give us an extra credit. If one of those days you did not take one, that would be the other credit. Other than that, I don't see anything in the system at all that would indicate that they credited us. :(
I took one on the 27th and 28th. I'll see if I can reply to their email. There was a name on it.
Completed a Live this morning that did not credit, I did get the congrats page. Survey was a YouGov on office software. I have been burned many times with PSB(can't remember the new name) from Live for the same Brand, complete it and at the end get sorry. It's happened so many times if I get one for this brand through Live I get out because they never credit. Todays was YouGov so I gave it a shot and no credit. I will not be taking anymore Live surveys for this brand, not worth it.
They responded. Said the credit would go thru you. So I guess it's not worth my time to point out to them that there is a problem with their survey. They fixed the problem and said I would receive credit within 24 hours. I didn't and you didn't.... Poor customer service from them.
today I have taken two surveys on live sample and the survey says 100% complete and then I get the page that says I did not qualify and now it tells me I can't attempt to take anymore :computer:
spent 15 minutes today on a Nielsen survey through Live, then get a page saying they are closing the page and then no more Lives.
Live Sample changed their sign in format. You still sign in with your email. But now they have gone to the format of asking a ton of sign on questions. I liked the old way, they would find you a survey, most times I qualified. Now it is questions after questions and repeated over and over trying to qualify.
Anyone else get a "file not found 404 message" from LS when you click on it to enter from the main SR page?
I think they are having some downtime today but should be back up this evening.
I see a bunch of credits for Live Sample on the contest page, and over the last week I keep getting a message that there are no surveys and try again tomorrow.
have not gotten into a single Live for several days now, immediately get:
Thank you for trying
Sorry, no surveys are available right now.
Why?
•You may have reached the maximum limit of surveys allowed in a day.
•We may be out of surveys for which you qualify today.
Don't worry, we are adding new surveys all the time. Just check back tomorrow for more opportunities.
never had this happen b4 for so long; they always have surveys. red all day Saturday, was green for awhile yesterday so someone got one.
Anyone else having issues?
Guessing that for some reason I have been "banned" by Live. day 4 of not even getting in to even try one. Friday morning got booted from 2-3 and then "sorry, no more surveys" which was not all that odd; usually would be successful after work. later on I noticed that I had a Live credit for Friday.
It's yellow/green so members are getting them. Stinks I as was getting Live every day and to lose one that I could pretty much all the time.
Never, ever not been able to get into Live this long since they were added to SR
When this was first posted, I was still getting Live almost every day. Now, I seem to be among the banned as I get an immediate nonqualification even when it's red.
I also have been kicked out of "Your Suveys." I get a screen that says I've been blocked. I file their trouble ticket thing but nothing has happened.
I play by the rules, and this is very frustrating.
I think Live is gone now, its been red for over a week, and I went to One Opinion site where there used to be surveys nothing there either. Trish has not been on here in a while either, if you see this can you check it out
and see if they are not having surveys anymore
Jtowner
sad to see Live gone, used to get that one just about every day. :cry:. thought just some of us were banned, guess it's everyone
I've gotten 2 Lives to credit this month(don't try them every day). I tried yesterday after ON had nothing for me. It was red when I tried. Tried 3 different surveys that they sent me to and wasn't able to get anything. But, it seemed to be working regularly. I'll check and see the date of the last credit I have....
PS: on June 8 I have a credit for Live. So, less than a week ago.
Mine was also on 6-8th nothing since then and it red all day and night since that day.
Jtowner
I checked One Opinion which is Live today, spoke with rep and she said they are having issues with Live Sample now, and they are working to fix it, did not get a time frame, however at least we know something is wrong and its probably not our accounts.
I jointed there thru here several years ago, you can do surveys there she told me, I said I would just wait until its fixed for panels, that is alos why Tap was not approving, is Live sample it goes through/
Jtowner
We are getting a few credits here and there but not much. I am waiting to hear back from them.
According to LiveSample, anyone who is not seeing surveys had their account blocked for fraud because they created "multiple accounts" to access surveys. I'm not sure if that means through SR or using multiple rewards programs?
my account went one morning getting into surveys (did not qualify for a few), tried again got booted (but got a credit) and that was the last time I got into one. Only used my SR e-mail address.
after a few weeks with never getting into one I tried another e-mail address, no luck, Used their contact us feature and got an confused answer like they did not understand what I was asking.
then I tried my work laptop at the office (different sever) and a third email address but no luck either. which led me to believe that my SR account was the problem.
I did use other e-mail accounts after weeks of not getting in to any surveys. But the last day I ever had any survey to take I was using the SR e-mail address I had always used and did have several to try that day.
I belong to another rewards program that I do surveys though but I signed up through SR and that company (Toluna) has nothing to do with Live I don't think.
odd that so many SR members are banned as the light red almost all the time now.
I'm trying to get more information from them. I asked them if it was a problem that members are using multiple different routers (like Tap Router, etc) while also using LiveSample. I haven't heard back about that. If that is the case, that is NOT the members' fault at all.
I completed my first Live Sample today since June 8th. Same email address I've always used, correct completion page-everything looks the way it should. But, it's been two hours now since completion and no credit.
So, I may not be "banned" but I didn't get credit either.
I'll wait to hear more from you Trisha before trying any more.
Jan
I do not think that is the issue, it was here that we signed up for the panel when it first began, that was several years ago now. We also used to get Invovke surveys with them by taking there surveys here. Mime also sates the same thing as you guys got, but One Opinion site is still up and working, not sure.
Surveyhead is the same they have a online survey panel site, where you can take surveys, but here they have been gone since April I think.
Jtowner