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Because they filed for bankruptcy and were sold to another new company before reopening, they are not obligated to pay us any of the money back. :(

That would be Ashleigh. :)

I just spent 4 hours doing nothing but trouble tickets! They have been insane this week! A few were just reporting errors (like yours) but about 80% of them were orders that did not track. The good...

You are welcome! We have been trying really hard to keep up with the tickets and get as many credits as possible. :)