Pam - The packaging had those ice packs that you can refrigerate. Mine was VERY cold and the apples were in perfect condition. I have to say, they do package them nicely. No worries there. I got mine in April. You will SOOO enjoy the apples if you get them. With the 10 percent back, you almost can consider it discounted shipping?????? Trying to make you feel better about your purchase! LOL