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Thread: Debit to my account. Need help!

  1. #1
    Join Date
    Jun 2008
    Posts
    18

    Default Debit to my account. Need help!

    Forgive me if I posted this in the wrong place but I just noticed a debit to my account (posted below) and I cant figure out why. The order number matches a purchase I made from Shoebuy back in September. I didnt return the shoes. Can someone please help me?
    Thanks!
    Carol



    #1450203 Debit: Order 13631920 -correction (6.04) Credits

  2. #2
    Join Date
    May 2007
    Posts
    7,409

    Default

    Quote Originally Posted by mom2cuties View Post
    Forgive me if I posted this in the wrong place but I just noticed a debit to my account (posted below) and I cant figure out why. The order number matches a purchase I made from Shoebuy back in September. I didnt return the shoes. Can someone please help me?
    Thanks!
    Carol



    #1450203 Debit: Order 13631920 -correction (6.04) Credits
    I'd submit a TT so that the SR team can look directly at your account.
    Been here for almost 10 years...eep.

  3. #3
    Join Date
    Jun 2008
    Posts
    18

    Default

    Thanks! I'll be happy to do that. Can you point me in the right direction? How do I do this?

  4. #4
    Join Date
    May 2007
    Posts
    7,409

    Default

    Quote Originally Posted by mom2cuties View Post
    Thanks! I'll be happy to do that. Can you point me in the right direction? How do I do this?
    If you go onto the news and links section of the SR main page, and scroll down, there will be a link that says trouble ticket. Select "account question" and put in what you put here.
    Been here for almost 10 years...eep.

  5. #5
    Join Date
    Jun 2008
    Posts
    18

    Default

    Done! Thank you so much for your help. I would have had a hard time finding that!

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