You have to have great patience with Shoebuy i suppose it is the massive amount of business but it can take awhile for credits to come through. Once it has been 10 days or so and you have already received your merchandise then file your TT. Then it is going to be a waiting game. I got a credit today from a sale on 6/27. They are not the speediest in the world but I have yet to have a TT go to 90 days on them. Good luck!