Shaq's Family Challenge Trouble Ticket Question

[Kevenswife2]

I completed the Shaq's Family Challenge offer on 7/13. Completed a Trouble Ticket on 7/26 as it did not show up in my Account History. It's now 8/3 and I still know nothing. The Trouble Ticket area says I should hear something in 5 days, but it's been 8 and I've heard nothing. What should I do now?

Waiting on this has made me afraid to do any other offers.

[SunshineGirl]

We can only file trouble tickets for these on the 20th of every month.

If you didn't get credit for it automatically, I would be careful with other big offers as well. Chances are pretty good that your computer didn't read the cookie that it needed to read to trigger the credit.

[Kevenswife2]

My computer did accept the Video Professor offer on 7/10 and My Survey Rewards on 7/13. Both have a "credit hold" and are "big paying" offers. I clear cookies all the time with ccleaner.

[SunshineGirl]

Oh! If they are both listed there with a credit hold, then those are perfectly fine. As long as the signups weren't fraudulent, they will automatically credit for you next month.