Sharing a December Photopass CD

[Mom2aPrincess]

Just thought as I was typing the last message...I need everyone's addresses.

If you'll go ahead and send those to me, I'll get packaging addressed so that I can get everyone their CDs as soon as possible after I receive the originals.

[kimkarli]

I'm ready!!!!

[Lisaj68]

Got this reply after sending your numbers:
Greetings Kimberly,

the images are there in our system, you may just need to refresh the
account by refreshing the cache on your system.

We suggest you clear out temporary internet files and cookies from
Internet Explorer. To accomplish this, please select TOOLS/ INTERNET
OPTIONS. You will then select Delete Cookies and Delete Files under
Temporary Internet Files.

If you still experience a problem accessing the website or viewing your
photos, please provide details of the errors you are encountering. We
will then forward it to the appropriate team for review and follow-up.

Thank you for your patience and understanding.


Sincerely,

Christopher Ziliotto
Disney's Imaging Quality Assurance Team

Kimberly,

As I mentioned, I have cleared cookies and I have cleared temp. internet files, and I am not seeing the new pictures. I have re-added the photopass numbers and a message tells me that pics will be automatically added.

Unfortunately, I am not sure which trouble ticket this is in response to, as I filled out 3 t.t. and only heard back on 2.

I'm missing 2 pics. from the test tract ride (1st t.t.) and 2 pic. from AK need to be "fixed" by Disney (the photographer had my girls hold their arms like they were holding a baby and he was going to "insert" a picture, but it didn't show up in the pictures.) (2nd t.t.)

The 3rd t.t. was about missing pics of my girls with aladin, genie and jasmine. there is 1 pic there of the characters signing autographs, but i know the photographer took more than that. At this point, i don't care too much about those pics cause i am sure my husband also took pics of that crowd.

I would really, really like to get the other 4 pictures though, so if you would please reply to the trouble tickets again and wait to see what Disney has to say before ordering the cds, I would really appreciate it.

I'm not sure I would be able to get those pictures once the cd is ordered...?

I know you are all anxious to get the pictures! I was surprised that Disney responded so quickly to the original trouble tickets, so hopefully, they will respond equally as fast to Kimberly's response to their response!!

Thanks!
Lisa

ETA: I will PM you my phone number in case Disney wants to talk to me!! Thanks!

[Lisaj68]

Another message I have in my email this morning:

Greetings ,

We received your message requesting assistance with accessing your
Disney's PhotoPass photos.

Please reply to this message with all of your Disney's PhotoPass ID
number the images are on in your DisneyPhotoPass.com account. Once we
receive this information, we'll be happy to further assist you.


Sincerely,

Christopher Ziliotto
Disney's Imaging Quality Assurance Team



Original Message Follows:
-------------------------

Disney Destination: Walt Disney World ResortB. in Florida

Guest: Kimberly Sloane
EMail: kimberlysloane@hughes.net

Type of Problem: Missing Photos from Account
Date Photos Taken: 12/25/2007
Time Photos Taken: 3:00pm - 4:00pm

Other PhotoPass IDs: WDWP-9X9N-7L7U-4A4K

Photo Details: there are 2 pictures (around pic #650 or so) taken in the AK that ARE posted, but the photographer had my girls hold their arms a
certain way like they were holding a baby, but he didn't "insert"
anything into the picture. Please help!

Number Missing: 1-3

Park: Disney's Animal KingdomB. Theme Park
Location: Behind Tree of Life

Characters in Photos: tree of life in background

Number of People:
6-9: 1 Female

Kimberly,

Per my last post at around 1am, these are the pictures that still have not appeared. I gave you my 2 card numbers (WDWP-6P3X-6F6Y-6F7R and WDWP-4G4H-9H3T-3J3D) and Disney advised I should clear cookies and temp. internet files. I have done both but the pictures are not there.

Other pictures are now there (or not there!), but not as important.......but I'd really, really like these two!! Can you reply back to Disney on this email and ask what else they can do?

Thanks,
Lisa

[Mom2aPrincess]

I sent them the email....I'll let you know what/if I hear back. I have to order in the next couple days though as the first pictures expire the night of the 7th.

Kimberly,

Per my last post at around 1am, these are the pictures that still have not appeared. I gave you my 2 card numbers (WDWP-6P3X-6F6Y-6F7R and WDWP-4G4H-9H3T-3J3D) and Disney advised I should clear cookies and temp. internet files. I have done both but the pictures are not there.

Other pictures are now there (or not there!), but not as important.......but I'd really, really like these two!! Can you reply back to Disney on this email and ask what else they can do?

Thanks,
Lisa

[Lisaj68]

Thanks. I left a message with the photopass people with the number you gave me.

I also left the deadline date as the 6th, so that gives them a few days to resolve their mistake.

[Lisaj68]

I'm DONE!! YEAH!!! The gal yesterday was able to help me.

Thanks for your patience everyone.

Now, let's get those cds!!!!!!

And Kimberly, please let me know if anything has changed in the price.

Thanks again for doing this!
Lisa

[Mom2aPrincess]

Awesome...then if there are no other objections, I'll order today!!! If anyone isn't ready, please post ASAP...I have the CD code on my desk at home so when I get home from work today, I'll order it!

[eaglesdare]

are you home yet? did you order the cd?

not rushing you or anything. LOL (this is asked with a big smile)

[Mom2aPrincess]

are you home yet? did you order the cd?

not rushing you or anything. LOL (this is asked with a big smile)

Order confirmation for Kimberly Sloane

Thank you for your order!
Your DisneyPhotoPass.com order has been received and is in process. You will receive a separate notification when the order has been shipped. We may ship portions of your order separately to expedite your order progress.

Note: Once an order is submitted, the processing lab receives your order information directly from the website to expedite its printing and shipping. Regrettably, we are unable to cancel or make any changes to orders after they are submitted.

Check your order status.

Order Information
--------------------------------------------------------------------------

Customer number: kimberlysloane@******.net
Order number: 547***


Billing Address
--------------------------------------------------------------------------

Payment method
--------------------------------------------------------------------------

Shipping Address
--------------------------------------------------------------------------

206 N. ***** St.
San Augustine, TX 75972

Shipping method
--------------------------------------------------------------------------
Standard Shipping: 3-7 Days, Maximum of 14 business days from the time the order is shipped

Project Type Unit Price Qty. SubTotal
--------------------------------------------------------------------------
Photo CD $124.95 1 $124.95