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Thread: Question about Closed Trouble Ticket

  1. #1
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    Default Question about Closed Trouble Ticket

    I have some questions about a trouble ticket that was closed but don't know how to ask them. I think you aren't really supposed to ask in the forum but I didn't know what to do. If someone could tell me another way or what I need to do, that would be great.
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  2. #2
    m 'n c's Avatar
    m 'n c is offline Is there a tequilla club I could join?? I'd settle for rum though.
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    The best way would be to open up an inquiry ticket and reference the closed one with your questions.
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  3. #3
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    Thanks, that was something I thought of but I don't want to be a pain.
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  4. #4
    jnorth1007's Avatar
    jnorth1007 is offline Got my mind wandering and luckily I didn't get lost

    just dropped by for a ...
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    Not being a pain. That is best way because it keeps a record of the correspondence and keeps the request from getting lost. Things in the forums tend to get buried quickly and not noticed as fast. A TT under account inquiry is the fastest and safest way to get your question answered. Good luck!
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  5. #5
    Join Date
    May 2007
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    Thanks Janet. It was closed so I thought that meant no luck but hopefully this will help.
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