Originally Posted by
jnorth1007
Pending tickets are ones where SR has done what they can and are waiting for a response from the merchant. These will usually be closed if not resolved after 90 days. Within those 90 days SR will revisit them whenever they are working on that merchant. Sometimes credits have come through even once they are closed by SR and thought to be lost. It just keeps things cleaner to close them after 90 days and typically if there hasn't been credit recieved by then there won't be. If it still says pending then it is still being looked at and worked on with the rest of the TT's so there is still hope.
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