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Thread: Factory Card and Party Outlet Credit Question for Tricia

  1. #1
    Join Date
    Aug 2007
    Location
    Wilmington, NC
    Posts
    1,604

    Default Factory Card and Party Outlet Credit Question for Tricia

    I placed an order with Factory Card Outlet and have a pending credit. The order was 9.99 plus tax and shipping. We are supposed to get 4% back. My pending credit is for 4 cents! Isn't it actually supposed to be 40 cents? (4% of $10 is 0.40 dollars if I am doing the math right) Still not much, but it could be the difference between Super Member and not!

    It might resolve itself, but I thought I would mention it.

    Thank you!

  2. #2
    Join Date
    Aug 2007
    Location
    Wilmington, NC
    Posts
    1,604

    Default

    I wanted to bump this up so Tricia might see it. Should I file a trouble ticket? Seems like a lot of work for you for a little bit of money for me, but I wanted to mention it in case other people order from them and their credits aren't right.

    I'm OK to let the 36 cents go - I just crossed the $100 mark this quarter! But some other people might make larger orders than I did and might not get the right credit if Factory Card has a math error somewhere.

  3. #3
    Join Date
    Apr 2007
    Posts
    37,623

    Default

    Anytime you have something like this happen, please file a trouble ticket. With all of the posts on the forum, I often miss things or read them at a bad time and then don't have them in front of me to get back to. Or I see the problem but don't know who you are on SR.

    Drop me a quick trouble ticket and I'll add the extra money to your account. For some reason, I thought that I took care of it (it was just a data entry issue). But my brain gets a lot of these issues confused. LOL!
    Tricia
    Sunshine Rewards Owner

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  4. #4
    Join Date
    Aug 2007
    Location
    Wilmington, NC
    Posts
    1,604

    Default

    Thank you! I didn't want to cause you a lot of extra work for a little money, so that's why I posted about the trouble ticket. I have only filed one before and have no understanding of how much work that is for you, so I thought I'd check first to see if it was worth it. I didn't want to file a trouble ticket for 36 cents if that caused you hours of work - it wouldn't be very cost effective for anyone here!

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