Response to TT?

[Jipster]

How long does it usually take to get a response to a trouble ticket? I ordered from OneHanesPlace on Aug. 19 and put a TT in on Aug. 28. I haven't heard anything back yet. It says allow up to 5 days for an initial response to a TT. I know we had Labor Day weekend over this period. But if I'm counting correctly (and I'm starting on the 29th since I put the TT in on the night of the 28th), it has been 7 business days. (I've gone into my account history and no pending is showing up on the 19th). Thanks.

[ligrumpygirl]

It could take anywhere from a few days to a few weeks. It all depends on what has to be done with the company I believe. I know Tricia said a few days ago she was very busy trying to solve each one of these.

[SunshineGirl]

Did it get moved to "Under SR Review" yet?

[Jipster]

Did it get moved to "Under SR Review" yet?

Yes, it's been there for about a week.

[jnorth1007]

Then it is waiting to be submitted to the merchant. Some merchants only let SR submit disputes once a week or once a month. Sometimes they have to wait for a few and submit all at once. You will see the ticket change to "submitted to merchant" once that happens it is all in the hands of the merchant.

[Jipster]

Thanks! I haven't done a lot of shopping before, so I didn't know. BUT I did get 2 cents from an e-bay shop the other day... add that to another 26 cents e-bay credit and I'm just rolling in the dough!

[ligrumpygirl]

Every penny helps...it is amazing how excited I get on a 1 cent click!