Daily Survey Complaints Credited

**SunshineGirl** · 09-14-2009, 08:55 AM

I just got done importing a nice stack of credits that Greenfield gave us for Daily Surveys that didn't credit. Here are a few things that I noticed.

1) We did NOT get credit for any surveys where you reported that you got to the end and did not get rerouted back to SR. They do not assume that this is an error because we should eventually see the credit come through, just not in 24 hours.

2) We do not get credit if you were unable to start the survey at all.

3) Some of the comments that I saw were REALLY nasty. Remember that the person we work with at Greenfield is a very nice woman who wants to help us get our credits. I was a little sorry to even forward some of the comments to her because they were so mean. I understand frustration, but when you are basically asking someone to give you the money anyway, I think it works better to not make them angry.

We also got some feedback about a possible toolbar that might be hurting some of you. I'm going to pull out some of the instructions that she sent me and post them so that we can see if it helps.

Hopefully some of you saw a nice little bump in your account...before surveys even post from the weekend!

**tarheelpat** · 09-14-2009, 09:10 AM

That .90 was a wonderful suprise in my account this a.m. I don't think I've ever written a nasty comment -- just tried to explain exactly what happened insted of the survey working properly.

**MdCaterer** · 09-14-2009, 09:15 AM

It is really wonderful that Greenfield is doing this and particularly the woman who helps you. My DH does not mind taking daily surveys now because he knows that if he has a problem after completing one, there is a good chance he will get the credit. He tries to remember and list everything about the surveys to show how far he got and where the problem occured. Please pass a big "thank you" along to the people from Greenfield for us. And thank you too Tricia!!

**StitchandPooh'smom** · 09-14-2009, 09:25 AM

Wow! I got two survey credits today! I love seeing the bump!

I don't get the nasty comments. The form just asks for your URL and a description of the problem - there's not really a space for opinions unless you are going out of your way to vent, or am I missing something? I think they are asking for Just the Facts, Ma'am!

I think it is really nice that GF gives us credit for surveys that are messed up. Whoever is asking for those surveys isn't getting info from us if we can't finish them, so it seems to me to be goodwill on GF's part to pay us anyway.

**lanny76** · 09-14-2009, 09:25 AM

I couldn't believe all the credits I saw, wow, thanks! I've tried not to be nasty when I've reported problems, but my apologies if some frustration has come thru. I probably have been guilty of being sharper or more annoyed than necessary.

**m 'n c** · 09-14-2009, 09:41 AM

Thanks for the credits Tricia and Greenfield. It's sad that people get nasty in the report a survey problem area but I can totally believe it. Hopefully people will think again next time before pressing submit.