Moosejaw

[marcymajor]

i just went on their website and found a couple of really nice looking jackets i might want to buy. have a couple of questions b4 i decide. do their jackets run true to size or are they bigger or smaller than they appear to be? what kind of quality are their jackets - will they last a long time? the one i was looking at was: Moosejaw Women's Rachel Jansen Softshell Jacket #642028
and it was under $40 with free shipping. i live in georgia so it doesn't get real cold in the winter so i really don't need an extra heavy coat or jacket. my only concern about buying clothes online is that if it doesn't fit what kind of return policy do they have and is it a hassle to return something. got burned last year from a merchant who advertised one size and when i got the jeans it was not the correct size at all (was suppose to be a 4 and it was a 3/4 and it would not go past my hips so i gave them away). any info someone can give me about this merchant would be greatly appreciated.

[AuroraBorealis]

I found that Moosejaw womens apparel runs pretty true to size, but it also can be fitted.

I've ordered with moosejaw for a few years now, and they have EXCELLENT customer service. You can email them for more speficics on the fit. Also check out the customer reviews-- many are saying it is true to size or a bit small.

I've never had to return anything, but based on past experience, I would expect it to be a pretty easy process. Here is a link to their return policy Click here for return policy

I just looked that jacket up and that is a great deal! Wow, I might have to add it to my order!

Hope that helps!

[marcymajor]

what you have told me helps a lot. one more question - what payment methods do they take - i could not find this info on their website and i was just wondering. again for answering all of my questions and have a great day.

[SunshineGirl]

I just saw that their 20% off anniversary sale is ending today!

[AuroraBorealis]

what you have told me helps a lot. one more question - what payment methods do they take - i could not find this info on their website and i was just wondering. again for answering all of my questions and have a great day.

I've always used a debit or credit card with a Visa or Mastercard logo with no problem. It looks like they also take AmEx and Discover.

HTH!

[~Kathie]

I'm having trouble with the coupon code listed for regular priced merchandise not working.

The item I am ordering is not on sale so I should be able to use the coupon. Because the item is over $49 I would get free shipping. The 10% is more than the shipping so I would rather have that but there is no choice to pick one or the other.

I get this error message when I enter the coupon.

Coupon Codes can't be combined with other offers.

I emailed Customer Service.

[PSL1013]

I'm having trouble with the coupon code listed for regular priced merchandise not working.

The item I am ordering is not on sale so I should be able to use the coupon. Because the item is over $49 I would get free shipping. The 10% is more than the shipping so I would rather have that but there is no choice to pick one or the other.

I get this error message when I enter the coupon.



I emailed Customer Service.

I just posted this same thing, didn't see your post....I was trying to get the 10% off code to apply too with no success either.

[SunshineGirl]

Pam, was your error the same as Kathie's?

[PSL1013]

Pam, was your error the same as Kathie's?

yes, put two regular priced items in my cart which totaled over $49 to qualify for free shipping but the code says you can't combine more than one when I tried to apply it.

[sunshinecindy]

yes, put two regular priced items in my cart which totaled over $49 to qualify for free shipping but the code says you can't combine more than one when I tried to apply it.

I think they should work after tomorrow, I just saw this in an email they sent us:

Moosejaw Anniversary Sale - 20% Off (Almost) Everything

Begin Date: 10/27/2009
End Date: 11/4/2009, 11:59 pm EST

Restrictions: Discount codes, including CJ10/CJ15 will not work during this sale.