I shopped thru the site and never received credit, now what?

[andychris]

I am very new to sunshine rewards. I placed an ordered thru sr to barnes and nobles. I received my order but do not see that I was credited for shopping.
What do I do?
Thanks

[coastalgirl]

When did you place your order? Do you see it on hold in your account history anywhere? It takes some of the shopping sites a couple of weeks to show up.

[sunshinecindy]

If you don't see a pending credit at least in about 7-10 days, you can file a trouble ticket. Be sure to include your confirmation email from Barnes and Noble when you file it. Got to the bottom of the News and Links page, you will see the Trouble Ticket filing there.

[andychris]

I placed the order on 9/11 and do not see a hold on it. I have ordered other things from different stores and see the hold.
Thanks

[SunshineGirl]

That's REALLY weird. I would go ahead and file a trouble ticket on it. It may be a completely administrative error.

[missymouse]

Everytime I have shopped Barnes and Noble through any reward site I had to track it down.