And to add a little about the TT (trouble tickets).
We will usually keep them open for 90 days or so, pretty much after that, if the merchant refuses to even acknowledge the ticket, we close it. We do during that 90 days contact them usually twice more. If there are ever any changes to the TT, we will let you know, you don't need to keep opening it back up or another to ask about it, we will be watching it over that 90 days.
BTW, glad to have you here. Ask away, many nice gals (and guys) to help you out. Their experiences are best ways to learn and make money. And have fun, cause thats our number one priority, making SR fun for everyone.
If you think you know all the answers, it just means you haven't been asked all the questions.
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