If you are shopping through Sunshine Rewards and have more than one trouble ticket where we have to file a dispute with the merchant, PLEASE check all of your computer settings to make sure that you do not have something running that is blocking certain sites or cookies. Even if we do end up getting the credit in the end, it's a lot of work to go through to get the credits. If we can prevent it from happening in the first place, it will save a lot of us trouble.
If you have more than one shopping credit not come through in any given week or really even month, there is something being blocked. Credits should come through automatically about 99% of the time. If yours do not, we need to figure out what on your computer is blocking them. I'm starting to see the same names come up a lot in the trouble tickets.
Sometimes we are able to find a pattern of missing credits in the trouble tickets so it is always a good idea to file them. But if we can get the credits automatically without them, it would be even better.
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