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Thread: Trouble Ticket

  1. #1
    Join Date
    May 2007
    Posts
    587

    Default Trouble Ticket

    How long does it take for a trouble ticket to show up as open or pending? I thought I sent one about a week ago and still don't see anything. Does anyone know?
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    Martha

  2. #2
    Join Date
    Apr 2007
    Posts
    37,623

    Default

    It will be open immediately and then either responded to or moved to "under review" or "submitted to merchant" within 24 hours.
    Tricia
    Sunshine Rewards Owner

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  3. #3
    Join Date
    May 2007
    Posts
    587

    Default

    Thanks!! Guess I need to try again!
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    Martha

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