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Thread: trouble tickets

  1. #1
    Join Date
    Jun 2009
    Location
    Grand Rapids Michigan
    Posts
    663

    Default trouble tickets

    How long is too long for these to be resolved? I have some from November. Just wondered if I should say c'est la vie, or if there was a hope in hades that I will ever see the credits?
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  2. #2
    Join Date
    Apr 2007
    Posts
    27,224

    Default

    Quote Originally Posted by cjnix32 View Post
    How long is too long for these to be resolved? I have some from November. Just wondered if I should say c'est la vie, or if there was a hope in hades that I will ever see the credits?
    some of our merchants we can only file with monthly, so if it falls in that category, there is a chance we haven't even heard back from them. We normally say after 3 months, chances are you probably won't see a credit, but thats not always true. Travel merchants seem to take as long as 3 months or more.
    If you think you know all the answers, it just means you haven't been asked all the questions.

  3. #3
    Join Date
    Jun 2009
    Location
    Grand Rapids Michigan
    Posts
    663

    Default

    Thanks, Cindy! I'll just have to keep my fingers crossed! would like that bump in my account, that is for sure!
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