reporting problems with surveys

[cjnix32]

Just out of curiosity, when it is truly appropriate to file a complaint about a survey? I don't want to waste anyone's time if I am just out of luck. But I was wondering what gives rise to a truely legitimate complaint.

[m 'n c]

Typically, I will put in a survey complaint if one of the following happens:

1) I am taking a survey and get to the final questions and it throws me out saying I didn't qualify. This is only when I spend 20-30 minutes and I know I was taking the survey.

2) The survey dies in the middle - meaning it won't load, there aren't any answer choices, or the video won't play

3) If the survey is asking me to download something out of the ordinary or asking me to join a panel or community.

[Arky]

I tend to report any survey that does not take me back to Sunshine at the end, whether I was very far into it or not. Each survey I take is to get credit for it or an entry in the second chance survey thing. I figure if it does not return to SR, then it's an error in the system. They need to know about it.

I do love telling people about their problems - lol!

[TxAggies]

And how is this to be reported? Is it done through Sunshine, or do we click on the link directly to the survey company?

[m 'n c]

And how is this to be reported? Is it done through Sunshine, or do we click on the link directly to the survey company?

Underneath the green box you click on for the Greenfield survey there is a Report a Daily Survey Problem link that you click on.

[TxAggies]

Okay thanks! I guess I should have looked more carefully before asking!