I placed an order from Oriental Trading for some Halloween items and I added on some rainbow clipboards to use at work to get my order up enough to get free shipping.
The package arrived on Friday and two of the six clipboards were broken. I emailed Oriental Trading to find out how to handle this and to ask if I needed to send all six back or just the two broken ones.
I received an email from them today saying that they were shipping me a whole new set of six AND that I did not need to send anything back!!!
To me THAT is excellent customer service!! I love Oriental Trading even MORE now!!
I just wanted to tell y'all that my replacement package arrived today (was just sent on Tuesday). They shipped in by UPS and took great care in the packing. They also included a nice calendar that has a pouch to add a nice picture for each month! I am truly impressed with the way they handled this!!
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