I have had a tt submitted since 9/15 for a Harry and David order, plus a couple more submitted after that. How long does it take for a tt to be resolved? I don't know if I should resubmit or not.
If it says submitted to Merchant then SR is waiting on Harry and David to get back to them.
If its under SR review then that means they have to wait until the merchant will allow them to submit the info to them and then they have to wait to get credit like above.
Tricia keeps track of what's open/under review/waiting to be submitted so I wouldn't worry that she's forgotten. It sounds like these things are out of her control and you and she will both have to wait on the merchant for a response.
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