Do not file a TT if you don't get a survey credit, these are not eligible for TT. Also, if you have an open ticket, please don't keep opening new ones asking about your open one. Believe me, we go back through the TT on a regular basis and nudge the merchants. Some only look at TT once a month, others never do. We will for 90 days continue to obtain your credits, after that, its pretty much a lost cause, though we have been surprised by very late crediting. Also, if you used a code you received by email, or mail or off another site, and it was not on SR or the merchants landing page, please don't file a TT. Merchants seldom give us credit for unauthorized codes but if they do, thats just a bonus but we cannot go in and ask for credit for those. Remember, we deal with lots of TT everyday so the more you open new ones for us to answer that puts the others behind. Thank you.