I ordered two Rudolph ornaments (http://www.personalcreations.com/sho..._words=rudolph) from Personal Creations for my cousin's kids for Xmas. When they came-I was disappointed in the personalization of one-the "Tom" looked like "Ton." I e-mailed them. They responded that they were sending me a new one-if I liked it, I could keep it and the broken one-if not I would return both. I got it today and it's perfect.
So, two thumbs up for Personal Creations.
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