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Thread: Problem with Greenfield survey loading

  1. #1
    Join Date
    Jun 2010
    Posts
    210

    Default Problem with Greenfield survey loading

    Hi Folks,
    I cannot get the Greenfield survey to load on my computer. I fill out the demographics information and click continue but then when the survey should load, the webpage just hangs. It looks like it's rendering but nothing every appears. When I do some debugging, I find that there are errors in the Java code. I've tried on several browsers (Firefox, Safari, Chrome). I've been able to complete the MyThoughtCounts without any problems.

    Has anyone else had problems with the Greenfield survey?

    Any advice appreciated!

  2. #2
    Join Date
    May 2007
    Location
    georgia
    Posts
    6,200

    Default

    that happened to me this morning when i tried to do my daily survey but i could not even get the demographic page to load. what i did was just bring down my computer and rebooted it, cleaned out all the cookies and then i was able to get my daily survey. HTH.
    [IMG].gif[/IMG] i got my penguin from coastalgirl

  3. #3
    Join Date
    Jun 2010
    Posts
    210

    Default

    Quote Originally Posted by marcymajor View Post
    that happened to me this morning when i tried to do my daily survey but i could not even get the demographic page to load. what i did was just bring down my computer and rebooted it, cleaned out all the cookies and then i was able to get my daily survey. HTH.
    Hi xmarcymajor,
    I haven't rebooted in at least a week. I'll give it a try! Thanks.

  4. #4
    Join Date
    May 2007
    Location
    georgia
    Posts
    6,200

    Default

    u r very welcome. let me know if that helps. have a great day.
    [IMG].gif[/IMG] i got my penguin from coastalgirl

  5. #5
    Join Date
    Mar 2010
    Posts
    4,766

    Default

    I had a similar problem this morning with DS,SH and Y2c for about an hour starting at 6:15AM. Nothing would load, just hung "loading".

  6. #6
    Join Date
    Jun 2010
    Posts
    210

    Default

    Quote Originally Posted by marcymajor View Post
    u r very welcome. let me know if that helps. have a great day.
    Shoot, that didn't work. Tried my non-laptop computer and still had the same problem...wonder if this is a firewall issue with our wireless. May have to ask tech support ie DP.

    I can't really complain because I have completed the other 4 daily surveys today.

  7. #7
    Join Date
    Jun 2009
    Location
    Grand Rapids Michigan
    Posts
    663

    Default

    I'm having the same problem.
    Earn Cash Back at Sunshine Rewards

  8. #8
    Join Date
    Jun 2010
    Posts
    210

    Default

    Quote Originally Posted by cjnix32 View Post
    I'm having the same problem.
    Good to know I'm not alone. Cute Mickey pic.

  9. #9
    Join Date
    Jun 2010
    Posts
    210

    Default

    Quick update on the Greenfield surveys. I still cannot get them to load in Firefox but I have been successful using Chrome.

    After clicking the start survey button, there next page will be blank and say 'Done' in the bottom left corner. At the right of the URL bar for Chrome is an arrow button that when clicked, reloads the page and magically take me to the survey. This works for MyTwoCents as well.

    I hope someone else find this helpful.


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