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Thread: newbie issue

  1. #1
    Join Date
    Aug 2010
    Posts
    5

    Default newbie issue

    I made a purchase from symantec(norton anti virus) over a week ago, and have seen nothing show up in pending.....what exactly do I do , and what is the TT PROCEDURE...am I just new, and freaking out for nothing, or should I be filling out a TT? my first purchase (about 3 weeks ago) showed up overnight from 123 inkjets and is pending payment until the 19th of september, so i get that one, but I am a little worried about symantec and the one I made last night from 1800 flowers as well.HELP!!!!!
    I did clear my cookies first on both, and looked ahead of time to know exactly what i wanted when i got there.
    thanks everyone for being so good to the new people in here.I very much enjoy coming here every day

  2. #2
    Join Date
    Apr 2007
    Posts
    27,224

    Default

    Quote Originally Posted by linskypens View Post
    I made a purchase from symantec(norton anti virus) over a week ago, and have seen nothing show up in pending.....what exactly do I do , and what is the TT PROCEDURE...am I just new, and freaking out for nothing, or should I be filling out a TT? my first purchase (about 3 weeks ago) showed up overnight from 123 inkjets and is pending payment until the 19th of september, so i get that one, but I am a little worried about symantec and the one I made last night from 1800 flowers as well.HELP!!!!!
    I did clear my cookies first on both, and looked ahead of time to know exactly what i wanted when i got there.
    thanks everyone for being so good to the new people in here.I very much enjoy coming here every day
    Because different merchants report things differently, you need to wait 10 days and then after that you can file a TT with a copy of your confirmation email. We'll research it for you. Don't worry, it happens.
    If you think you know all the answers, it just means you haven't been asked all the questions.

  3. #3
    jnorth1007's Avatar
    jnorth1007 is offline Got my mind wandering and luckily I didn't get lost

    just dropped by for a ...
    Join Date
    Apr 2007
    Location
    Louisiana
    Posts
    6,294

    Default

    The procedure would be to go to the Trouble Ticket link under the Member Zone drop down on the main page of the main site. Go to the bottom where it says to open new trouble ticket. Enter the information it asks for. Make sure you are copying and pasting the whole confirmation email in to the largest box including the header of the email. Then you just wait and see what happens. The system doesn't let you submit a ticket until you are 10 days out from your order date. Let us know if you have any more questions.
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  4. #4
    Join Date
    Aug 2007
    Location
    Wilmington, NC
    Posts
    1,604

    Default

    Quote Originally Posted by linskypens View Post
    I made a purchase from symantec(norton anti virus) over a week ago, and have seen nothing show up in pending.....what exactly do I do , and what is the TT PROCEDURE...am I just new, and freaking out for nothing, or should I be filling out a TT? my first purchase (about 3 weeks ago) showed up overnight from 123 inkjets and is pending payment until the 19th of september, so i get that one, but I am a little worried about symantec and the one I made last night from 1800 flowers as well.HELP!!!!!
    I did clear my cookies first on both, and looked ahead of time to know exactly what i wanted when i got there.
    thanks everyone for being so good to the new people in here.I very much enjoy coming here every day
    I don't know if it makes you feel better or worse, but I also ordered from Symantec on Sept. 8 and it is not pending yet. Maybe they had a tracking issue on their end, but I am waiting for the 10 day mark to file a TT. You aren't alone!
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