Angie is kicking butt and taking names!!
Most of you know that Angie came on board last month because I just couldn't handle the trouble ticket demand anymore. They were getting completely out of control and I had no time to deal with them all promptly.
When Angie started working for us, we had over 80 trouble tickets "under SR review" and another 10 totally open. We've been averaging about 10-15 new tickets filed a day since then.
In the last couple weeks of her working only in her spare time, we are down to 29 "under review" and 4 open. YEA!!! I am so excited to see that they are getting back under control. Plus, she's really taking time to get a lot of information out of the merchants about why we are not getting all of these credits.
Hopefully everyone is seeing much quicker responses now to questions to all 4 of us. Even though it's the busiest month of the year for a rewards site, it almost feels like I can BREATHE!!!
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