Originally Posted by
speechteachri
OK, so I won't be ordering from Dale and Thomas again. Although I love their popcorn, their customer service stinks. I hope anyone else who has had to deal with them has had better luck than I did. I tried calling last night about the orders that I never received, but nothing, just a recording saying to call back during regular business hours. It was regular business hours according to the web site, but given that it was the day after Christmas, I figure that the company was nice and gave their employees an extra day off. Anyway, so I call back this am with all my info ready. I waited on the line 20 minutes for someone to answer. Finally, I get a customet service agen (nice enough lady) I am not rude, I am always curteous on the phone, because I know the operators get a lot of slack. So after explaining that I never got my packages, which stated when I orderd them "guaranteed Christmas delivery", and were due to be here on the 17th, she puts me on hold to check on my orders. so I wait, and wait, and wait another 15 minutes...and man, is their musing irritating. Finally, the lady comes back and says that after researching my order she has discovered that my order is waiting to be picked up by UPS from their warehouse....WHAT!!!!??? My order hasn't even been PICKED UP yet???? What about your guaranteed Christmas delivery, I ask? She says, I'm sorry, but all I can tell you is that the packages are waiting to be picked up by UPS, and here are the tracking numbers. I tell her that I appreciate her researching my orders for me, and to let whomever needs to know that I will NOT be ordering from the company again in the future, as I had ordered the popcorn for Christmas presents, and had to go out and buy replacement gifts. Well, do you want to cancell the orders, she says? No, I want what I paid for, I tell her, but I am very disapppointed that I am paying the full shipping cost when my packages that were ordered on the 12th have not even left the warehouse yet! Nothing. She says "well you have your tracking numbers, so you'll know now when they go out." That's it. I used 2 $20 zcards to place my orders, and got a good deal on the popcorn but I'm thinking that I really don't even need the popcorn now that Christmas is over. I don't even want to eat it now, and I'll be stuck with 24 bags. I am thinking I should have just cancelled the orders and lost the z cards, but I wasn't thinking straight. I am still mad.
So if you ordered popcorn from D&T before the holidays and have not gotten it yet, don't hold your breath!
OK, sorry for my rant, but I hope everyone else has better luck with the company that I did.
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