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Thread: BEWARE Fujifilm / PhotoWorld Shipping Charges

  1. #1
    Join Date
    May 2007
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    Wisconsin
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    Default BEWARE Fujifilm / PhotoWorld Shipping Charges

    I spent over an hour yesterday uploading photos for this site and picking 83 photos to print to keep my order under $10. They had an offer to get 40 free and their shipping charges on their website show $2.99 for orders from $5 - $9.99 so I made sure my order came to $9.96.

    I went to check out and the shipping charge comes to $4.99. They are on reduced holiday hours so I have to wait until today to contact them and I did so by Live Chat thinking that would be the quickest. As you'll see, at one point I was sitting there waiting for over 10 minutes.

    In the end they tell me that their website is wrong and that's it. What a waste of time! I'm not ordering from them at all. It reminds me of a certain tea/coffee company that wouldn't honor their website pricing either!

    Here was my chat:

    Welcome to LifePics, Carolyn will be right with you.

    Carolyn: Hello One moment while I check your cart.

    Michelle: are you still checking?

    Carolyn: yes, sorry.

    Michelle: I didn't think this would take over 10 minutes, so I have to leave. Would you please just let me know your answer. This is the first time I was going to use your company, but I have to say I'm not very happy with the entire experience. I've put a lot of time into just trying to place my first order.

    Carolyn: OK i just looked on the photo world's administrative side. Orders from 5.99 to 9.99 are charged with 4.99 shipping.

    Michelle: That is not what your website says. It is very clear that orders from $6 - $9.99 are $2.99. What kind of company clearly puts it's shipping information on their website and then charges other pricing?

    Carolyn: I am sorry but this was posted as an error I will contact the Account manager for photo world and have the shipping information changed.

    Carolyn has ended the chat.

    I Live Chatted with her this morning and their "incorrect" shipping prices are still up there 10 hours later. What a huge waste of time!

  2. #2
    askomsky's Avatar
    askomsky is offline DUH!!!!! Smack myself upside the head

    Careful or I'm going to beat your booty with a wet noodle until I drive you insane!
    Join Date
    Aug 2007
    Location
    Eastern PA
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    Quote Originally Posted by IckyMickey View Post
    I spent over an hour yesterday uploading photos for this site and picking 83 photos to print to keep my order under $10. They had an offer to get 40 free and their shipping charges on their website show $2.99 for orders from $5 - $9.99 so I made sure my order came to $9.96.

    I went to check out and the shipping charge comes to $4.99. They are on reduced holiday hours so I have to wait until today to contact them and I did so by Live Chat thinking that would be the quickest. As you'll see, at one point I was sitting there waiting for over 10 minutes.

    In the end they tell me that their website is wrong and that's it. What a waste of time! I'm not ordering from them at all. It reminds me of a certain tea/coffee company that wouldn't honor their website pricing either!

    Here was my chat:

    Welcome to LifePics, Carolyn will be right with you.

    Carolyn: Hello One moment while I check your cart.

    Michelle: are you still checking?

    Carolyn: yes, sorry.

    Michelle: I didn't think this would take over 10 minutes, so I have to leave. Would you please just let me know your answer. This is the first time I was going to use your company, but I have to say I'm not very happy with the entire experience. I've put a lot of time into just trying to place my first order.

    Carolyn: OK i just looked on the photo world's administrative side. Orders from 5.99 to 9.99 are charged with 4.99 shipping.

    Michelle: That is not what your website says. It is very clear that orders from $6 - $9.99 are $2.99. What kind of company clearly puts it's shipping information on their website and then charges other pricing?

    Carolyn: I am sorry but this was posted as an error I will contact the Account manager for photo world and have the shipping information changed.

    Carolyn has ended the chat.

    I Live Chatted with her this morning and their "incorrect" shipping prices are still up there 10 hours later. What a huge waste of time!
    Wow that stinks and I would be mad too! What poor customer service.
    If your looking for quality photos XXXX is excellent (fuji prints) or Kodak. their the only 2 I use.

    April
    Last edited by m 'n c; 12-28-2007 at 12:20 AM. Reason: against forum rules to post merchants not on SR.
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  3. #3
    Join Date
    Aug 2007
    Location
    Houston, Texas
    Posts
    5,760

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    It amazes me that no one cares about their customers anymore! (Except for SR and a couple of other merchants.)
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