From the TT page:
Once you select the account credit option from the drop down, you find out more info:Requests for credit cannot be filed until at least 7 days have passed since the transaction, and the requests must be filed within 30 days.
That gets a little bit scary! For instance, I ordered an Ent book on the 4th. I got notification that it shipped on the 13th. That tracking number show that Entertainment Book felt they had shipped it on the 11th, b/c that's the date that shows in USPS system as when THEY were notified of the package. It didn't start "tracking" until the...20th?Requests for credit cannot be filed until at least 10 days have passed since the transaction (on shopping, this is the date of shipment), and the requests must be filed within 30 days.
What's scary in there is that if I wait until the 15th to file, that's not giving enough time per the "on shopping, this is the date of shipment". If I wait until beyond 10 days after shipment (which is what I did), I'm starting to get an ulcer b/c the 4th to the 23rd or 24th is starting to get too close to that 30 days, and what if I do something wrong in my TT, or I don't notice the order number in the body of the forwarded email and no one else does either (like in another TT I have) so it has to be RE-sent....then we're beyond the 30 days I've now been told twice is the limit...
But my E. B. credit came about 2 days after it was delivered (and we almost lost the book on the day it was delivered, the 24th; Robert left it at our bank and I had to go just as it opened on the 26th where thank goodness it was still there, LOL), which makes ME wonder if they look at THAT...
OK so what I'm saying is that it's clear on the first TT page that there are only 30 days to file. And then when you get further into the system you find out MORE information. I kinda think that the info about "on shopping, this is the date of shipment" should be on the first page, but then I'm picky about that sort of thing, having taken frustrated customer phone calls and emails at amazon for 3 years, wishing that appropriate info was on appropriate pages, and badgering my higher-ups to make things better.
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