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Thread: Closed Trouble ticket question

  1. #1
    Join Date
    Oct 2007
    Location
    VA
    Posts
    9

    Question Closed Trouble ticket question

    I filed a trouble ticket at the ned of decemeber for Miles Kimball and found out today that it closed without me getting credit because they did not sned me a confirmation email until 3 days after my order. i could not at the time remeber which date I had actually ordered on.

    Is there any way for me to get credit for this offer. i would have htought they'd kept the original date of order on their system

    TY

  2. #2
    m 'n c's Avatar
    m 'n c is offline Is there a tequilla club I could join?? I'd settle for rum though.
    Join Date
    May 2007
    Location
    Houston, TX
    Posts
    13,497

    Default

    I would open a new TT referencing the closed one and ask your questions from there. TT questions can't be addressed in the forum.
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  3. #3
    jnorth1007's Avatar
    jnorth1007 is offline Got my mind wandering and luckily I didn't get lost

    just dropped by for a ...
    Join Date
    Apr 2007
    Location
    Louisiana
    Posts
    6,294

    Default

    Make sure to open the new TT as an account question TT and not a new request credit TT. Make sure you reference all of the information in the TT and find out if you need to file a new one with the correct information or if Miles Kimball has refused payment of the sale.
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