To be totally honest I would think that they have many more items to try to remember especially when it comes to TT's than you do LOL so I would think it would be easier for you to remember to reply in an account question TT then it would be for them to remember to include that in every TT reply they make. You might do 1 TT every couple of months or even once a month. They probably do 20 a day. Since the idea is to make things easier can we just all agree to make a note for our computers on how to reply to a TT response and stick it on our computers?