I just renewed my Norton 360 through Symantec on SR. IIRC, last year when I did this, it took F-O-R-E-V-E-R to get the credit. I think it was about 4 months later that it showed up.

Should I file a TT right at the 10-day mark if the credit doesn't show as pending by then? I know that others have had issues with Symantec too and I wondered if it has gotten better lately.