This is the second time this has happened to me. I made a purchase through Shoebuy and credit comes through very quickly. But when I have to make an exchange the credit is gone, never to return. If I was returning the items for a refund I expect to lose the credit, but an exchange? I filed a trouble ticket once when this happened but nothing came of it. Is the only way to get credit to do a return and them make a new purchase? I went through SR to do the exchange.
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