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Thread: Trouble Tickets for only selected merchants?

  1. #1
    Join Date
    Oct 2007
    Location
    Too far from Mickey!
    Posts
    3,310

    Default Trouble Tickets for only selected merchants?

    Hi,

    I have two shopping orders for which I haven't seen credited posted and wanted to file trouble tickets. But, it looks like there is a pulldown menu now with only a select number of merchants. If my merchant isn't listed, does that mean I can't file a Trouble ticket? Thanks!
    Sunshine Rewards

  2. #2
    Join Date
    Apr 2007
    Posts
    37,623

    Default

    If it isn't listed, it means that we do not have a record of you clicking through our links in the time frame. Two reasons would be that either 1) you were not logged in or 2) it hasn't been 7 days.

    If you are outside the 7 day mark, go ahead and just open a regular ticket with all of the information you have and I will see if you just weren't logged into your account when you clicked.
    Tricia
    Sunshine Rewards Owner

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  3. #3
    Join Date
    Oct 2007
    Location
    Too far from Mickey!
    Posts
    3,310

    Default

    Thanks, Tricia!
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