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Thread: Greenfield/Toluna Surveys (Official Thread)

  1. #21
    Join Date
    Mar 2010
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    Quote Originally Posted by SunshineGirl View Post
    . Greenfield did give me the credits back to August 1 but I am still waiting on the list from them of members to credit. I last heard from them on that Friday, so hopefully I will get it today or tomorrow.
    any update from GF on the details of the missing credits? would be nice to get my credits post by the end of the month.
    thank you

  2. #22
    Join Date
    Apr 2007
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    37,623

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    Quote Originally Posted by SCard View Post
    any update from GF on the details of the missing credits? would be nice to get my credits post by the end of the month.
    thank you
    Well...they sent me a list. I was all set to match it up by member email addresses and figure out who was missing their credits. But when I looked at the list, the dates were from all over the place over the last 5 years. And the number of emails on the list did not match up at all with the credits that they gave me. So I emailed them back and told them that they need to get me something that makes sense because I couldn't figure out what to do with it! They responded yesterday saying that they agreed and would get me a better list. So I am now waiting on that.
    Tricia
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  3. #23
    Join Date
    Mar 2010
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    Quote Originally Posted by SunshineGirl View Post
    Well...they sent me a list. I was all set to match it up by member email addresses and figure out who was missing their credits. But when I looked at the list, the dates were from all over the place over the last 5 years. And the number of emails on the list did not match up at all with the credits that they gave me. So I emailed them back and told them that they need to get me something that makes sense because I couldn't figure out what to do with it! They responded yesterday saying that they agreed and would get me a better list. So I am now waiting on that.
    thank you, I know its a lot of work for you and I appreciate it.

  4. #24
    Join Date
    Jul 2007
    Location
    Johnstown Pa
    Posts
    2,576

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    Quote Originally Posted by SCard View Post
    thank you, I know its a lot of work for you and I appreciate it.
    Never thought GF would have such issues, I know you work hard to get of credit were are due, so it help us and SR. Old cliche when the going gets tough, the tough get going, thanks.

    Jtowner
    Jtowner

  5. #25
    Join Date
    Apr 2007
    Posts
    37,623

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    Update!!

    Apparently this issue only impacted 12 SR members for August 1-18 for a total of 37 missing credits. The really odd thing is that 3 of you made up over half of the missing credits. I don't know if that means that it is a problem with your accounts or that you just happened to have tried the surveys a lot more than anyone else. 1 of your 3 accounts has already been handed over to GF for them to specifically track all of your surveys and see if they can figure out what is going on.

    I know that they owe us even MORE credits because these are just through the 18th and today is the 27th. But I was at least glad to see that they were telling the truth when the said that this was only impacting a small percentage of survey takers now. 12 people is actually a small number compared to the total number of SR members that take surveys in a month. Still a crappy problem...but at least I know they are being honest with me and still trying to fix it.
    Tricia
    Sunshine Rewards Owner

    Visit our sister sites!
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  6. #26
    Join Date
    Mar 2010
    Posts
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    Quote Originally Posted by SunshineGirl View Post
    Update!!

    Apparently this issue only impacted 12 SR members for August 1-18 for a total of 37 missing credits. The really odd thing is that 3 of you made up over half of the missing credits. I don't know if that means that it is a problem with your accounts or that you just happened to have tried the surveys a lot more than anyone else. 1 of your 3 accounts has already been handed over to GF for them to specifically track all of your surveys and see if they can figure out what is going on.

    I know that they owe us even MORE credits because these are just through the 18th and today is the 27th. But I was at least glad to see that they were telling the truth when the said that this was only impacting a small percentage of survey takers now. 12 people is actually a small number compared to the total number of SR members that take surveys in a month. Still a crappy problem...but at least I know they are being honest with me and still trying to fix it.
    I am going to take a wild guess that I am one of the 3 that make up 1/2 of the missing credits. I do a ton of surveys so that makes sense.

    I don't mind being patient because I do get the credits.

    Thank you GF and most of all Tricia:

    #2850339 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850340 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850341 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850342 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850343 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850344 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850345 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850346 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850347 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850348 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850349 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850350 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid



    I will continue to take DS surveys

  7. #27
    Join Date
    Jul 2007
    Location
    Johnstown Pa
    Posts
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    I got 5 of the missing credits, I had 6 written down bit that was on 8-22nd which you did not get those yet. I did one yesterday and after several hours it did credit, have that not happen to me with this mess, so I was thinking maybe they found the problem, not sure. Thanks for the credits, I only had one and a between the 8-18th and yesterday that did not credit, so that is my 6th missing credit. The good news is I had 6 that did credit between 8-18 and 8-26, so its getting much better.

    Jtowner

    #2850354 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850355 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850356 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850357 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850358 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    Jtowner

  8. #28
    Join Date
    Mar 2010
    Posts
    4,766

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    Quote Originally Posted by jtowner View Post
    I got 5 of the missing credits, I had 6 written down bit that was on 8-22nd which you did not get those yet. I did one yesterday and after several hours it did credit, have that not happen to me with this mess, so I was thinking maybe they found the problem, not sure. Thanks for the credits, I only had one and a between the 8-18th and yesterday that did not credit, so that is my 6th missing credit. The good news is I had 6 that did credit between 8-18 and 8-26, so its getting much better.

    Jtowner

    #2850354 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850355 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850356 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850357 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    #2850358 Credit: Missing Greenfield Daily Survey Credit 0.75 Credits 08/27/2015 Paid
    glad you got your credits! still ~ 50/50 for me on credits. I completed 4 since Saturday I think, 2 credited and 2 did not. even tried clearing cookies right before I did DS and again 1 credited, next day did not

  9. #29
    Join Date
    Mar 2010
    Posts
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    whatever is going on with my account with GF, they are tracking my missing credits perfectly; I checked my calendar the number I am missing matches the credits they sent

  10. #30
    Join Date
    May 2007
    Location
    Valencia, California
    Posts
    875

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    Glad to see credits come thru. Since 8/20 I only had 2 credit and 3 that didn't credit. I hope there are some for me next time
    Patti
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