I wanted to add....

Even though I can't get anything from them (well I could, but that wouldn't be very nice to DH and DS), I found that out from emailing them, and they answered in something like FIVE minutes. It was amazing. It was not good news for my family, but at least it was a definitive and FAST answer! (more than I can for nestle about mickey bars!)

I like fast, to the point, and accurate customer service. Even when it's not the answer I wanted.