Originally Posted by
askomsky
I think the key here is patience..... SR is a fabulous site they we know everyone loves, BUT there are over 10000 + members that are cashing out (I'm sure half aren't even forum members) and only a handful of SR "employees" handling them all. With that in mind I think we'll ALL agree that they do a fantastic job of taking care of 10000 + members. Back to my main point is, it's great that we "earned" this money for Disney GC's, paypal etc, but 2-4 weeks means exactly that and SR hasn't let us down before so why should it start now.
Molly I do understand what you were trying to say and it made perfect sense!
Janet I agree with you, cashing out frequently for small amounts = bigger expense and hurts our trees! lol
I do however understand people who are paying down balances want to get them ASAP.
I
Just my 2 cents!
Oh thank you, thank you, thank you, April. The key is patience. I know everyone wants to get down to that last dollar, but, that money isn't going anywhere, and you'll be able to use it for something I am sure, so the hurry to cashout the last minute and expect your gift cards to be there in a week is unrealistic, not only because we have others things we do but cashouts, but because we cannot depend on the US mail to get it there in time. I do cashouts twice a week, mondays and thursdays, so for anything but Disney, that gives you a little idea of when you will receive them. But, like Tricia says, cashing out for the 25.00 is costing too much in postage and taking up more of our time. I even have people that cashout everytime they hit 10.00, and its getting ridiculous. While we want to be able to provide good customer service, we also need to be able to continue to look for coupons and offers, and run contests and all those other fun things that SR is known for. I won't be posting the names everytime I mail out a giftcard, thats for sure, but in Tricias case, maybe she should just have 2 cashouts a month, if you get your request in by the 10th, the card will be mailed on the 15th, if you get it in by the 25th, it will be mailed on the 30th. Or even once a month, if you have your request in by the 15th, it will be in the mail on the 20th. Also, opening TT to get your disney card numbers is a real time taker too, so, please refrain from that. We have close to 11,000 members now, 7,000 very active, thats a lot of cashouts.
If you think you know all the answers, it just means you haven't been asked all the questions.
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