A Little Change To TT Filing

[sunshinecindy]

Here is the new wording.

Requests for credit cannot be filed until at least 10 days have passed since the transaction



This way, if there is a little delay because of holidays or weekends, the 10 days should be falling within this range. This is effective immediately. Any tickets filed before the 10 days will be closed without explanation. The day following the purchase starts day one.

Thanks for understanding. We try to have good customer service but with a multitude of TT filed before we even have a chance to push credits thru distracts from what we need to do.

[Hedy]

Bumpidy bump bump.

[lanny76]

Thanks for the clarification and update! -- I know I was aware shopping would probably not credit until after the holiday, but it's good to be sure of the rule to follow for future occasions. I do get impatient to see my credits, but will wait the 10 days if I need to do a TT.

[~Kathie]

Good idea!! Maybe Sunshine Guy can set it up so the system won't LET you file a TT unless it has been 10 days. Less work for you all.

[SunshineGirl]

And we moved one step closer today to not having to manually credit half of our transactions. YEA!! The further we move to automating that process, the faster everyone will see their credits and the less reason there will be to file TTs over holiday.

[Alice28]

Sounds good to me!