Here is the new wording.

Requests for credit cannot be filed until at least 10 days have passed since the transaction



This way, if there is a little delay because of holidays or weekends, the 10 days should be falling within this range. This is effective immediately. Any tickets filed before the 10 days will be closed without explanation. The day following the purchase starts day one.

Thanks for understanding. We try to have good customer service but with a multitude of TT filed before we even have a chance to push credits thru distracts from what we need to do.