Drugstore frustration

[wilsonfamily4]

I am frustrated with Drugstore and yet it is not all Drugstores fault. I like to buy through them as I can but products that are on our HSA account and still get credit! BUT they ship really slow to Oregon. So I ordered a few things back at the beginning of September. I know they take forever so I don't think about it. But this week I was thinking where is that order. Today I check and find from the UPS tracking that at somepoint in Portland, Oregon the item was damaged and they got a new address from drugstore.com and reshipped it. Well they reshipped it to SWEDESBORO, NJ, US. UMMM, what. They had actually gotten the item to within 100 miles of us and then sent it back to NJ! SO now I have to call drugstore.com and figure this out. Last time this happened, yes it has happened before, they told me I had to call UPS and then UPS would contact them. So I figure Monday will be work in getting this order to me again! What is funny is their site says it has been shipped and is complete. And this delivery notice makes me think I am supposed to be refunded possibly. But it sure would be nice if their info lined up and someone let me know this stuff.

GRRR! I am wondering now if they are really worth this. OK I had to add the tracking of this item as it is funny to me.

LAWNSIDE,
NJ, US 09/25/2008 10:19 A.M. DELIVERY
09/25/2008 5:34 A.M. OUT FOR DELIVERY
HORSHAM,
PA, US 09/24/2008 3:07 P.M. ARRIVAL SCAN
MAUMEE,
OH, US 09/24/2008 4:10 A.M. DEPARTURE SCAN
MAUMEE,
OH, US 09/23/2008 5:47 P.M. ARRIVAL SCAN
HODGKINS,
IN, US 09/23/2008 12:40 P.M. DEPARTURE SCAN
09/23/2008 9:32 A.M. ARRIVAL SCAN
SALT LAKE CITY,
UT, US 09/18/2008 10:28 P.M. DEPARTURE SCAN
09/18/2008 10:02 A.M. A CORRECT COMPANY OR RECEIVER NAME IS NEEDED FOR DELIVERY. UPS IS ATTEMPTING TO OBTAIN THIS INFORMATION / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
SALT LAKE CITY,
UT, US 09/17/2008 11:22 P.M. ARRIVAL SCAN
HERMISTON,
OR, US 09/17/2008 7:18 A.M. DEPARTURE SCAN
09/17/2008 2:00 A.M. ARRIVAL SCAN
PORTLAND,
OR, US 09/16/2008 10:38 P.M. DEPARTURE SCAN
09/16/2008 6:00 A.M. THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS / DAMAGED MERCHANDISE DISCARDED, BALANCE BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH THE DETAILS
09/16/2008 4:50 A.M. INCORRECT ROUTING AT UPS FACILITY / THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE 09/16/2008 1:36 A.M. ARRIVAL SCAN
HERMISTON,
OR, US 09/15/2008 9:55 P.M. DEPARTURE SCAN
09/15/2008 5:30 P.M. ARRIVAL SCAN
SALT LAKE CITY,
UT, US 09/13/2008 4:48 A.M. DEPARTURE SCAN
SWEDESBORO,
NJ, US 09/12/2008 8:40 A.M. ORIGIN SCAN
US 09/09/2008 11:56 P.M. BILLING INFORMATION RECEIVED


Tracking results provided by UPS: 09/28/2008 6:38 P.M. ET