Quote Originally Posted by jnorth1007 View Post
The Trouble Ticket system is not going to allow a "sales request" ticket before the 10 days is up. I would suggest that you send a trouble ticket under "account inquiry" instead and explain the situation and copy & paste the body of the confirmation email in to that ticket. If they need any extra info or need you to wait the ten days they will let you know. With Tricia being gone on the cruise it might be a few days before the ticket is responded to but it will be in the system for when she gets back. Kim I would suggest that you do the same so they know that this offer is not paying the $5 but only the 4%. I KNOW they will get back to you one way or the other with an answer that way. Things can sometimes get lost in the forum especially since Tricia won't see the thread until she gets back and there are alot of threads posted between now and then.
Perfect! Thank you so much!!