I Am VERY Unhappy!

[iluvamystery89]

got my mineral hygienics order today...this makeup was my daughter's santa gift. and it's broken. the jar is cracked all the way down and partly underneath the jar. you can't even take the lid off, or pieces of the rim of the jar fall off, because the rim is also chipped. and the makeup is ORANGE-i kid you not. it's orange, but they call it "light". oddly enough, the other jar in the package is perfectly fine. i'm wondering if it's possible this jar was like this when it was packaged.
looks like santa isn't going to make it to our house this year. i've called customer service AND sent an e-mail, but they're closed until 8:00am tomorrow morning. i'm SO upset about this. i love their makeup, but it would seem to be common sense (at least, IMHO) that powdered makeup in a plastic jar should be shipped in something sturdier than a padded envelope.