Surprisingly, we haven't seen THAT many trouble tickets come through given the number of purchases that we have had in the last month. Our purchases have gone up by about double and our trouble tickets are not much higher than usual. Of course, a lot of SR members who aren't really die hard (check the forum, understand the trouble ticket system, etc) probably just assume if a credit doesn't come through that they are out of luck.
One interesting thing is that about 90% of our trouble tickets come from the same 10 members. Out of 12,000 members, that is very weird. Again...it could be that a lot of members just don't bother with the trouble tickets.
I'll have to see if all of my credits came through for my purchases this year because I did almost all of my shopping online. It's frustrating for me to think that we might be losing a lot of money where people just don't file the trouble tickets. On the other hand, we have had a LOT of trouble tickets denied because we were told that people clicked on other coupon sites after they clicked on our links.
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